Digital Printing
What are the advantages of using digital printing?
Digital printing offers high quality toners and ink to produce sharper images and exceptional color accuracy. Your project’s file can be reprinted at a later date with the same consistent printing quality. Digital printing does not use printing plates which affords quick turnaround processing times when compared to conventional off-set printing. In addition, digital printing requires less equipment and uses fewer materials which is better for the environment.
Are there any printing setup or proof charges?
We do not charge for any printing setup charges and digital pdf proofs are always free.
Price Match Guarantee
How does the price match guarantee work?
Simply e-mail us the competing order estimate and after confirming the price, we’ll refund the price difference.
(If you find a lower price within 30 days (after your order is placed) for the same order placed with us, we’ll refund the difference in the price of the order. Competing price must be from another label printer located in the United States or Canada and must match the (material, lamination, versions, total labels and other options) compared to the order placed with us. The competing quote must be valid when requesting price match.)
Artwork
How should I prepare my artwork files for uploading?
View our artwork specifications page for artwork file information.
Ordering
What is the minimum quantity of labels I need to order?
The minimum quantity for label orders is 100 labels.
What is the difference between BOPP and Paper material that you print on?
BOPP is an industry standard label material that is durable, water-resistant and resists tearing. Paper is a label material that is available in different finishes and holds ink very well. This material is ideal if you want your labels to have a vintage or handcrafted label appearance.
What is the maximum size for my label design?
The maximum label height is XX inches and maximum label width can be up to X feet long. If your label has a unique size, contact us to confirm that we can print your label’s size.
Can you print my complicated label shape?
Our laser trim equipment can diecut nearly any label shape. Your order’s PDF proof will show the dieline so you can see how your labels will actually trim.
What types of lamination do you offer?
You can select none, gloss or matte laminate for your labels. You may choose not to laminate your labels in order to write on the labels or for aesthetic reasons. Gloss finish laminate provides a shiny, glass-like appearance that enhances the vibrancy and color of the label. Matte finish laminate provides an elegant finish that softens the contrast of darker colors.
What is the difference between ‘label versions’ and ‘total labels’?
‘Label versions’ refers to the number of variations of a label design. Customers can save on pricing with multiple label versions (designs) of the same label size, material and options. ‘Total labels’ refers to the total quantity of labels for the order.
What is the difference between ‘hand-applied’ and ‘machine-applied’?
Hand applied labels are applied without the use of a machine. With smaller orders, labels are manually peeled off the label roll and applied to the product by hand. Machine applied labels are applied with the automated use of an applicator machine. A specific unwind direction is usually required per the applicator machine’s specifications.
What is ‘unwind roll direction’?
The unwind direction or roll direction is the orientation of the label on the label roll. If your labels will be machine-applied, refer to your applicator machine’s specifications to determine which unwind roll direction to select for your order. The unwind or roll direction options are: top off, bottom off, right off or left off.
Will my labels come on a roll or on sheets?
Your labels will be delivered on a roll unless we determine sheets are appropriate for your order needs.
I have an ordering question that isn’t covered here, can I contact your team?
Our service representatives are available (Monday-Friday 8am-5pm cst) to answer any questions or order inquires. You can send us a message at orders@labelhero.com or call us at (866) 795-2599.
Production and Proofing
When will I receive my proof?
After we receive your order, our service team will review your label specifications to ensure the best quality output and e-mail a pdf proof for you to review. The pdf proof will contain the artwork and trim line (if none was supplied). Simply respond with your approval via e-mail and we’ll begin production of your label.
How long will it take to receive my labels?
Orders are generally processed within 3-5 days after we receive your pdf proof approval. When your order is ready to ship, we will provide delivery estimates.
Will I receive updates on my order?
We will send order status e-mails to keep you updated on the progress of your order. In addition, you may view the status of your order in your Shopify account at any time.
Can I send a Purchase Order invoice for my order?
Our service team will assist with processing your company’s purchase order documents for your label order. You can send us a message at orders@labelhero.com or call us at (866) 795-2599 to discuss your order needs.
Shipping
Is shipping free on every order?
Shipping is free on all orders placed to addresses within the United States, (50 contiguous states). Next day air shipping is available and can be added during the ordering process (cost will be shown during checkout). Shipping to Canadian addresses is available at a nominal cost. At this time, we do not offer international shipping beyond the United States and Canada.
How to check the shipping status of your order
After your label roll printing order has been printed, we’ll ship your order using FedEx 2-Day shipping service to locations within the continental United States. Customers requiring faster service can select FedEx Next-Day Air service during the checkout process at additional cost. Canadian customers: We can ship to Canada at a nominal cost and your package will be processed through the customs process. All customers will receive a shipping confirmation e-mail containing FedEx tracking information and delivery address information. In addition to the shipping confirmation e-mail, you can check the status of your order through your LabelHero account. The ‘Orders’ section of your account will show the current shipping status of your order and include the FedEx package information and tracking number. Contact our service team with any questions about shipping or delivery of your order. You can send us a message at orders@labelhero.com or call us at (866) 795-2599.